Career:

1. Communication Skills for Sales

For most people, it's easy to get along with others. You instantly and effortlessly understand the other person. The communication just flows. It's a lot more than just mutual understanding of what is being said. It is as if the person sees you and the rest of the world in very similar terms. When that happens, everything is easier. Think about the last time this happened for you. Wasn't it effortless and uncomplicated ... Easy.

Unfortunately, for some people communication takes more effort. It does not flow as well. You cannot quite understand where the other person is coming from, what they really want, and what their intentions are. You may also have an uncomfortable feeling that the other person is experiencing the same problem with you. The outcome of the interaction will not be quite what you want. You may lose a sale, frustrate a customer, de-motivate an employee, or anger a friend. You are likely to feel disappointed and frustrated, perhaps even exhausted. You've used up precious energy, and this feels like too much effort and concentration is compromised. Sadly, no matter how much you try, the results are not what you hoped they would be.

In these situations you may feel there is something you could have done differently, but you're not quite sure what that is. You know your end goal and destination but you're not sure how to get there. It is like being lost without a road map and now you may feel stuck with nowhere to go. Assessments that allow you to learn more about yourself and others is a great step in helping you communicate better and to achieve the goals that are set before you. You may think there's no value in getting such knowledge when in fact, it's quite the contrary. When you take a communication assessment to learn about your style and that of others, things you learn include but are not limited to:

• The four main human behavioral styles. • Who you are and how others perceive you. • How to read other people and better understand them. • How to adjust your own style to achieve your goals.

Ultimately, when you have the tools to objectively evaluate your communication style and know how to recognize the styles of others, YOU WILL IMPROVE your communication skills. Investing time and training dollars makes good economic sense for self-improvement. Although we're talking about communication in this blog, it really is so much more. It's a deep understanding of human behavior and perception. Having this knowledge about yourself and others will allow you to reprogram the process you use and learn better ways to behave and interact with others. This will lead you to great success in everything you do in life.

2. CRM

• Understand the customer • Retain customers through better customer experience • Attract new customer • Win new clients and contracts • Increase profitably • Decrease customer management costs

How CRM is used in Vending Solution business?

While the phrase customer relationship management is most commonly used to describe a business-customer relationship, CRM systems are used in the same way to manage business contacts, clients, contract wins and sales leads. Customer relationship management solutions provide you with the customer business data to help you provide services or products that your customers want provide better customer service, cross-sell and up sell more effectively, close deals, retain current customers and understand who the customer is.